FAQ

A: We provide the service of smaller minimum orders of 50 pieces per design,if it is full sublimation print design we can arrange even less, staring from pc. So they can start their company with unique designs and market them to get more orders.

A: We prefer to satisfy the Client by both the Apparel quality and the order process's timeliness. Still, this part requires your cooperation, which is why it is good if the customer promptly replies to everything we ask for. The duration of the order received also depends on the quantity and process complexity of the order. But basically it will takes about one week

A: Yes, you can order a sample before ordering. Pre-production samples are produced the same way as all the garments will eventually be produced in large-scale Production. We can accommodate your request during Production if you would like a sample before putting in the actual production order. Still, we will have to charge for the sample shipment and ask you to make a reasonable deposit to ensure that you are serious about ordering the same garment. We provide both prototyping and sample production services.

A: The website list is not our complete selection of customizable apparel products. we have access to numerous types of products and materials. This website is simply for you to have a clue of what we care capable of. If you do not see what you want, please let us know, and we will arrange it according to your order. We manufacture high-quality, customizable products precisely according to our Client's specifications.

A: You will always receive proof of your order from Cut and Sew Apparel before it is put into Production. We do not print, embroider, sublimate, or create anything without your express or written approval, and we will try to show as many pictures as you want until you are satisfied and give us the go-ahead with the Production. If you do not need any changes to your proof, reply to the email and let us know that you approve your proof for Production. We do not move forward with the production order until we have received written approval of proof from our Client.

A: two -three weeks time frame is a standard rough estimate given to all clients because orders do not take long to complete. The order turnaround depends on the details of a given project, like the quantity of order, the production process, services rendered, and the complexity of the order. But restocking within 2 months will enable us to give you a low time frame overall, and since we don't have to go through the approvals again, the time frame is shortened automatically. And even for repeated prototype sublimation sportswear, we can finish it faster if you are in a urgent situation. We can finish within three days as you required as long-term partners

A: The turnaround time starts from the day you approve the order summary that will be sent out to you within 24 hours of your payment. Therefore, thoroughly review the order summary as no changes can be made once it is forwarded to the production department.

A: We are always more than happy to update you on the status of your order. We believe that our customers should be aware of how their garment is being made, so we also give our customers a live broadcast of Production on request. We will also inform you about any delays in the production process if there are some issues. Because all the garments are cut and sewed products with diversified options, there is a possibility of delay in arranging fabric that is notably not running.

A: You can add garments before confirming with us. It all depends on the order type and how much time has passed. Once the adjustment period has passed, we cannot make quantity adjustments to your order.

A: You can cancel an order if we have not started any process , so just confirm with us as early as possible. If the order have been sent for Production, a cancellation is not allowed already since it is full custom mades

A: Payment is due once a customer places an order. The payment percentage depends on the ordering quantity and type of product. It also depends on th e order quantity or value. If small quantity we need 100% advanced payment, if bigger then we need a 30-50% deposit. And then balance against fulfillment of th order. For long term partners we have a credit. We will discuss individually

A: We prefer bank transfer. We can also provide a alibaba order link for you to make payment where you can use your Credit cards, Debit cards, and Bank transfers too

A: The shipment cost would depend mostly on your ordering quantity and the product type. The prices we quote include shipment; hence, when you send us the designs for a quote, we will be able to provide you with the shipment cost.

A: You will receive an invoice, which will include the order summary of the garments, the type of garments, and the quantity of garments. The bill will consist of an estimated delivery date along with shipment charges.

A: If you receive a defective product, you may return it within 30 days from the date of purchase for a replacement or full refund. Please get in touch with our customer service team to initiate the return process.

A: We have many nice fabric in stock for soccer, basketball, rugby, AFL, polo, hoodie,etc. It is convenient to use our stock fabric. If you have specific requirements about fabric, of course we can customize it for you. We have fabric factory. To provide what you need is a piece of cake. The only thing u might consider is the order quantity needs to be bigger for it is custom fabric. We can communicate if you are in this case.

A: Normal US size spec, European size spec, Australian size spec, Asian size spec are all available. These are only reference. If you have your own requierment of prototype for particular cut, we need to make new template to cater your needs. Different cut determines different garments.

A: The same CMYK on different printing machine comes out different colors. For this reason, if you need accurate color, better to provide Panton color code or we can share with you our color swatch which you can choose colors from. Our longterm clients all have our fabric color swatch which is very convenient to choose color from on any design.